Effective Date: 05, Sep 2024

At Massimo Global Academy India Pvt. Ltd. ("Company", "we", "us", or "our"), we strive to provide quality educational and consultancy services. However, we understand that there may be situations where you may need to cancel or request a refund. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds are accepted.

By enrolling in our courses or using our services, you agree to the terms outlined in this policy.

1. Cancellation Policy

Course and Service Cancellations:

• You may cancel your enrollment in any of our courses or services within 7 days of purchase to be eligible for a full refund. The cancellation request must be made in writing by contacting info@massimo.global.
• After 15 days from the date of purchase, cancellations will not be eligible for a refund unless otherwise stated in the specific terms of the service or course.
• If the services or courses have not yet commenced, you may cancel and request a refund up to the start date, provided the cancellation request is made within 7 days of purchase.
• In rare cases, Massimo Global Academy may cancel a course or service due to unforeseen circumstances. If we cancel a course, you will receive a full refund, or you may choose to enroll in a future session at no additional cost.

2. Refund Policy

Refund Eligibility:

• Refunds are eligible only if cancellation requests are made within the specified cancellation period of 7 days from the date of purchase or prior to the start of the course/service.
• Refunds will not be granted for any cancellations made after the course or service has commenced, except in special cases subject to the company’s discretion.

Processing Refunds:

• All eligible refunds will be processed within 10-15 business days from the date of approval of the refund request. Refunds will be credited to the original mode of payment used during the transaction.
• For payments made via credit/debit card or other online payment methods (Razorpay), the refund will be processed to the same account/card.

Non-refundable Services:

• Certain courses, services, or products may be non-refundable. These will be clearly indicated on the service/course details page at the time of purchase.
• No refunds will be provided for any services where the work has already commenced, or the service has been fully delivered.

3. Exceptions to Refund Policy

Technical Errors:

• If you have made a duplicate or erroneous payment due to technical issues, please contact us immediately. We will investigate the issue and process the refund if deemed valid.

Change of Mind:

• Refunds will not be granted for a simple change of mind after the cancellation period or after accessing the course materials.

Denial of Refund:

• Refund requests made outside the eligible time frame or for reasons that do not align with this policy will be denied.

4. How to Request a Cancellation or Refund

To initiate a cancellation or refund request:

• Email us at info@massimo.global with the subject line "Cancellation Request" or "Refund Request".
• Include the following details:
• Your full name
• Order number or transaction ID
• Service or course name
• Reason for cancellation or refund request
• We will review your request and provide a confirmation of cancellation or refund status within 10 - 15 business days.

5. Disputes and Chargebacks

We encourage customers to contact us directly for any disputes or concerns regarding payments or services. In the case of chargebacks or payment disputes initiated through your bank or card issuer, we reserve the right to dispute the chargeback if our Cancellation and Refund Policy was not violated. Please allow us the opportunity to resolve the issue before escalating it through your financial institution.

6. Amendments to This Policy

We may update or modify this Cancellation and Refund Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. It is your responsibility to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions about this Cancellation and Refund Policy, or need assistance with a cancellation or refund request, please contact us at:

Massimo Global Academy India Pvt. Ltd.
No.5, 1st Floor, Above Yes Bank,
CMH Road, Indiranagar,
Bangalore 560038
Karnataka.
+91 6366369916
info@massimo.global

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Refund Policy.