This Shipping & Delivery Policy ("Policy") governs the shipping and
delivery of any products or services provided by Massimo Global Academy
India Pvt. Ltd. ("Company", "we", "us", or "our"). By purchasing our
services or products, you agree to the terms outlined in this Policy.
1. Service Delivery
As Massimo Global Academy primarily provides digital educational
services, the majority of our products, including courses,
certifications, and digital materials, are delivered electronically.
Below is a breakdown of our delivery process for both digital and
physical goods.
2. Digital Products & Services
•
Course Enrollment and Access:
○
Once your payment is confirmed through Razorpay or any other
accepted payment method, you will receive an email with
instructions to access your online course or training program.
○
The digital content (such as course modules, e-books, and video
lessons) will be made available through our learning platform.
○
In most cases, access to the course material will be granted
immediately after payment confirmation. However, in some cases, it
may take up to 24 hours to process and grant access.
•
Confirmation Email:
○
After a successful purchase, a confirmation email will be sent to
the email address you provided during the purchase. This email
will contain details of your purchase, access instructions, and
any other relevant information.
○
If you do not receive the email within 24 hours, please check your
spam folder or contact us at info@massimo.global.
3. Physical Products (if applicable)
In the event that we offer physical materials or products (such as
course manuals, promotional items, or any educational tools), the
following shipping terms will apply:
•
Shipping Methods:
○
We ship physical products using standard or express courier
services. The shipping method will depend on the destination, the
size of the order, and your selected delivery preference.
○
Available shipping options and costs will be provided during the
checkout process.
•
Shipping Timeframe:
○
Once your order is confirmed, physical items will be dispatched
within 7-10 business days.
○
Estimated delivery times vary based on the shipping destination:
•
Domestic Orders (within India): Typically delivered within 7-10
business days.
•
International Orders: Delivery times vary by destination and may
take 15-20 business days.
•
Shipping Costs:
○
Shipping charges are calculated based on the weight, size of the
package, and destination. Any applicable shipping fees will be
clearly displayed during the checkout process.
○
Customers are responsible for any customs duties or taxes that may
apply to international shipments.
4. Delivery Confirmation
•
Tracking Information (Physical Products):
○
Once your order has been dispatched, you will receive a tracking
number via email to monitor the delivery status of your physical
products.
○
You can use this tracking number on the respective courier's
website to get real-time updates on the status of your shipment.
•
Failed Deliveries:
○
In the event that a delivery attempt fails due to an incorrect
address provided by the customer or failure to receive the
package, we may attempt to contact you to arrange re-delivery.
Additional shipping costs may apply in such cases.
5. Non-Delivery of Digital Services
•
Access Issues:
○
If you encounter any issues accessing your digital products or
course materials after purchase, please contact us at
info@massimo.global. We will work to resolve the issue within 24
hours.
•
System Requirements:
○
Please ensure that your device meets the system requirements
necessary to access and use our digital products. We are not
responsible for any issues that arise due to incompatible devices
or browsers.
6. Lost or Damaged Shipments (Physical Products)
•
Damaged in Transit:
○
If your physical product arrives damaged, please notify us within
48 hours of receiving the item. We will require proof of damage
(such as photographs) and may request that you return the damaged
product before issuing a replacement.
•
Lost Shipments:
○
If your shipment has not arrived within the estimated delivery
time, please contact us at info@massimo.global. We will work with
the courier service to locate the package or arrange for a
replacement.
7. Changes to Shipping Address (Physical Products)
•
If you need to update or change the shipping address after placing
an order, please contact us immediately at info@massimo.global.
Address changes are only possible before the item is dispatched.
8. International Shipping (Physical Products)
•
For international shipments, customs and import duties may be levied
once the shipment reaches the destination country. These charges
must be paid by the recipient of the parcel. Massimo Global Academy
is not responsible for these additional charges.
9. Customer Support
•
For any questions or issues related to shipping and delivery,
please contact us at:
•
Massimo Global Academy India Pvt. Ltd.
•
No.5, 1st Floor, Above Yes Bank,
•
CMH Road, Indiranagar,
•
Bangalore 560038
•
Karnataka.
•
+91 6366369916
•
info@massimo.global
•
[Support Hours: 9:00 AM - 6:00 PM IST, Monday to Friday]
10. Policy Changes
We reserve the right to update or modify this Shipping & Delivery
Policy at any time to reflect changes in our services or shipping
processes. Any updates will be posted on this page, and the revised
policy will take effect immediately upon posting.
By making a purchase from Massimo Global Academy, you agree to the terms
outlined in this Shipping & Delivery Policy.
